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Alfasigma USA, Inc. Shipping Policy
  • VSL#3® orders received Monday through Wednesday by 3:00 pm ET will ship out the same day in temperature controlled packaging. Orders received after the 3:00 pm ET cutoff time will be processed on the next shipping day. 
  •  VSL#3 orders are shipped UPS 2Day (2 business days) and delivered Wednesday through Friday by 4:30 pm to most areas and by 7 pm to residential areas. Some deliveries may be received on the next business day.
  •  NOTE:  UPS will not deliver to a P.O. Box, you must provide physical street address.
  • Alfasigma USA, Inc. only ships VSL#3 orders within the United States. 
  • Alfasigma USA, Inc. cannot ship to an APO address since we cannot guarantee UPS 2Day delivery.
  • UPS Standard Overnight or Priority Overnight delivery may be requested for orders received Monday through Thursday, however shipping charges will apply. This does not include an option to select a Saturday delivery.
  • Although we do not require a signature for delivery, it is at the discretion of the UPS driver to leave a package at your door where it may be subject to theft. Alfasigma USA, Inc. is not responsible for stolen orders.
  • Your credit card is authorized upon checkout.  Authorization confirms the funds are available and places the funds on hold. Your credit card is not charged until the order has shipped. 
  • Once your order is placed, Alfasigma USA, Inc. will email you an order confirmation.  After your order has shipped, you will receive a shipment confirmation email that contains your tracking number and a link to click on to check the status of your order.

     *If you have questions you may contact our Customer Support Central Monday through Friday between the hours of 9:00 am – 7:00 pm ET at 866-GET-VSL3 (866-438-8753).  U.S. Orders & Inquiries Only.